Privacy Policy

Introduction and Scope

selarindavo operates as a financial stress management platform, helping individuals across Australia develop healthier relationships with their finances. This privacy policy explains how we handle your personal information when you visit our website at selarindavo.com, use our services, or interact with our educational programs.

We recognize that financial information is deeply personal. That's why we've built our privacy practices around the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth), ensuring your data receives the protection it deserves.

Information We Collect

We collect different types of information depending on how you interact with our platform. Understanding what we collect helps you make informed decisions about sharing your information with us.

How We Use Your Information

Your information serves specific purposes related to delivering and improving our financial wellness services. We don't use your data for unrelated commercial purposes or share it unnecessarily.

We also use aggregated, de-identified data to understand how people interact with financial stress management tools. This research helps us develop better resources for future users while protecting individual privacy.

Marketing communications are sent only to users who've opted in, and you can unsubscribe at any time. We focus on educational content rather than promotional material, sharing insights about financial wellness trends and new program features.

Information Sharing and Disclosure

We don't sell your personal information to third parties. However, we do work with trusted service providers to deliver our platform effectively. These relationships are governed by strict data processing agreements.

We may disclose your information if required by Australian law, court orders, or to protect the rights and safety of our users and staff. We'll notify you of such disclosures where legally permitted.

If selarindavo is acquired or merged with another organization, your information may be transferred as part of that transaction. We'll provide advance notice and ensure the new entity maintains equivalent privacy protections.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. We've made it easy to exercise these rights through your account settings or by contacting our privacy team directly.

To exercise any of these rights, contact us using the details below. We'll respond within 30 days and may need to verify your identity before processing requests. There's no charge for most requests, though we may apply reasonable fees for excessive or repetitive requests.

Data Security and Storage

Protecting your information is a top priority. We use industry-standard security measures including encryption, access controls, and regular security audits to safeguard your data against unauthorized access, alteration, or disclosure.

Your data is stored on secure servers located in Australia, ensuring it remains within Australian jurisdiction and subject to local privacy laws. We maintain backups in geographically separate locations for disaster recovery purposes.

While we implement robust security measures, no system is completely immune to threats. We monitor for security incidents and will notify affected users promptly if a breach occurs, following the data breach notification requirements under Australian law.

Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations. Different types of data have different retention periods based on their purpose and legal requirements.

When retention periods expire, we securely delete or anonymize your information. Anonymized data may be retained longer for research and platform improvement purposes, but it cannot be linked back to you personally.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience and understand how our platform is used. You can control cookie settings through your browser, though this may affect some site functionality.

Most browsers allow you to view, manage, and delete cookies through their settings. You can also use browser extensions or privacy tools to control tracking. However, blocking certain cookies may limit your ability to use some features of our platform.

Children's Privacy

Our services are designed for adults dealing with financial stress and are not intended for children under 18. We don't knowingly collect personal information from minors without verifiable parental consent.

If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We'll investigate and delete any inappropriate data collection promptly.

International Data Transfers

While we primarily store data within Australia, some of our service providers may process information internationally. When this occurs, we ensure appropriate safeguards are in place to protect your privacy rights.

International transfers only occur with countries or organizations that provide adequate privacy protections, or under specific contractual arrangements that maintain the same level of protection you'd receive under Australian law.

You have the right to know about international transfers of your data and to object to such transfers in certain circumstances. Contact us for specific information about where your data is processed.

Changes to This Policy

We review and update this privacy policy regularly to reflect changes in our practices, technology, or legal requirements. Significant changes will be communicated through email notifications and prominent notices on our website.

Continued use of our services after policy updates constitutes acceptance of the changes. However, we won't reduce your rights under this policy without explicit consent.

Previous versions of this policy are archived and available upon request if you need to reference historical privacy practices.

Complaints and Disputes

If you have concerns about how we handle your personal information, we encourage you to contact us directly first. We're committed to resolving privacy issues promptly and transparently.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). They provide independent oversight of privacy practices and can investigate complaints about potential privacy violations.